J T Resolutions offers a complete and independent service for organisations (schools, academies and businesses) on the management and resolution of their own complaints. This area can cause a huge amount of anxiety and lack of clarity on responsibilities and what to do when faced with a confrontational situation. The service covers all areas of complaints management from policy to reports demonstrating organisational learning/service improvements as well as case management including investigations and communications. 

Julie Taylor, who presented to us at the Autumn Conference is able to offer discounted services to WALE Members. Julie, has a wealth of knowledge and experience and her services comprise:  

The benefits of Julie’s service are:

·  Operating from an up to date complaint policy, meeting DfE expectations (currently a 2 stage process not 3 as some of you may have in your policies)

·  Accessing prompt and timely advice and support from her at any time within or outside the school day. This is particularly important for governors who undertake their roles outside normal working hours.

·  Reassurance that you are doing the right thing 

WALE rates 2020/21 (15% off subscription fee and training rates, 10% off hourly and mediation rates) 

Julie can run a range of training opportunities for Headteachers and Governors including

• Introduction to complaints management
• Effective complaints management including management of unreasonable complainants
• Complaints review committee/panels
• Complaints investigations
• Handling difficult customers

Julie is also able to offer a further discount for collaborations of schools, please contact her directly if you would like a quotation.